| Requirements |
Mission statement, requirement baseline with traceability IDs, constraint register, volumetrics. |
Baseline signed by the accountable operational owner. |
| Architecture |
Target-state and security architecture, canonical data model, interface contracts, capacity model. |
Architecture review board approval. |
| Technology Selection |
Evaluation criteria, scored matrix, benchmark results, decision records including rejected options. |
Client-chaired selection panel decision. |
| Engineering |
Detailed design, configuration baselines, source and build pipelines, hardening standards. |
Design review complete; code and config under change control. |
| Integration |
Interface implementations, end-to-end test harness, degraded-mode specification. |
End-to-end scenarios passing in the integration environment. |
| FAT |
Test plan, results pack, defect register with disposition, independent security report. |
Gate passed and countersigned, or delivery held. |
| Deployment |
Rollout plan, migration and reconciliation evidence, site readiness records, rollback rehearsal log. |
Each phase accepted before the next begins. |
| SAT |
Field test results, failure-injection log, operational readiness assessment. |
Gate passed and countersigned, or rollout held. |
| Training |
Role-based curricula, operator and administrator manuals, runbooks, assessment records. |
Named client staff assessed as competent. |
| Support |
Service level reporting, optimisation backlog, obsolescence and capacity roadmap, escrow deposit. |
Rolling review; annual independent service audit. |